Client Experience
By working for a firm that advised and managed investments for over 400 households, we learned that we simply couldn’t be the dedicated advisors we wanted to be for each and every client.
We will always be your primary contact for all of your financial planning needs. This is one of the reasons why we’re limiting the number of clients we work with. We make it our goal to provide superior client service and exceed our clients’ expectations. Hence, we won’t accept new clients if we feel we’ve reached a point where we would begin to sacrifice those priorities.
With IntegriGen, you always have access to the principal partners of the firm—we make ourselves available to discuss your needs and answer your questions.
Our clients value our panoramic and all-encompassing process that puts every piece of their financial puzzle together. We act as their Family CFOs and address multiple facets of their financial lives including:
- Wealth Management
- Risk Management
- Tax Planning Strategies
- Estate Planning
- Cash Flow Management
- Philanthropy
- Our Value Added Services
We get the most fulfillment by helping our clients tune out the noise and focus on what really matters to them. We educate them so that they are in the best position to make informed decisions about their specific goals and objectives. This allows our clients to look to the future with anticipation instead of apprehension.
We hold strategy and tactical meetings with our clients where we address all these issues. This is an essential and mandatory part of our process. We are not investment or “stock brokers.” Our clients don’t focus on price, products and performance. They value our practice, our people and our panoramic process.
As Warren Buffett said, “Price is what you pay, value is what you get.” Price is only an issue in the absence of value. Click here to see the value added services we provide to our clients as part of our panoramic process.
Investment Process
Hope alone is not an investment strategy.
We approach each client individually, adapting our strategies to the client's unique life stage and financial phase – and their specific needs. For example, some of our clients are going through the initial stages of accumulation; our strategies for these clients would be different than for older clients who are going through the later stages of distribution.
When things get tough, we don’t go silent: we increase our client communication. This is where we believe we most earn our value as financial advisors. In moments of crisis, it’s easy to become emotional based on the headlines and popular news reports. This is when our objective counseling becomes crucial, to help ensure our clients don’t make snap decisions. Instead, we help them make informed, educated decisions . This also is a good opportunity to reassess their overall risk tolerance, and identify their true needs moving forward.
"We diversify a client’s portfolio, not only across asset classes, but also by the ways in which they move in relation to each other. We diversify further by using different strategies for different portions of a portfolio, depending on a client’s specific goals and the time horizon. We don’t want all the strategies in a portfolio to be up at the same time, because we also don’t want all the strategies to be down the same percentage during hard times. We know we’re truly diversified when a client is always more pleased with one portion of their portfolio over another. We believe this helps create a smoother ride in the long run, by lowering the overall volatility of the portfolio." – Samantha Fraelich-Rohe, CFP®
Find out about the clients we help
There is no guarantee that a diversified portfolio will enhance overall returns or outperform a non-diversified portfolio. Diversification does not protect against market risk.